Terms and Conditions
Last updated: December 2024
Welcome to our website. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase or using our services. If you do not agree with any part of these Terms, you must not use our website.
1. Definitions
In these Terms and Conditions:
"We," "us," "our," and "the Company" refer to [Your Store Name], located at [Your Business Address].
"You" and "your" refer to the user or customer accessing our website.
"Website" refers to [yourwebsite.com] and all associated pages.
"Products" refers to all goods available for purchase on our website.
"Services" refers to any services we provide through the website.
"Order" refers to a request to purchase products submitted through our website.
2. Acceptance of Terms
By accessing or using our website, you confirm that you are at least 18 years old or, if under 18, that you have obtained consent from a parent or legal guardian who agrees to be bound by these Terms on your behalf.
You agree to use the website in accordance with these Terms, all applicable laws and regulations, and any additional terms referenced herein, including our Privacy Policy, Shipping Policy, and Refund Policy.
We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms. We encourage you to review this page periodically.
3. Use of the Website
You agree to use the website for lawful purposes only. You must not use the website in any way that violates applicable local, national, or international laws, is fraudulent or has any fraudulent purpose, harms or attempts to harm minors in any way, transmits unsolicited or unauthorized advertising or promotional material, attempts to gain unauthorized access to our systems, servers, or networks, interferes with or disrupts the website's functionality or security, copies, reproduces, or exploits any content without our permission, or uses automated systems (bots, scrapers, crawlers) without our written consent.
We reserve the right to suspend or terminate your access to the website immediately and without notice if you breach these Terms.
4. Account Registration
You may need to create an account to access certain features or place orders. When creating an account, you agree to provide accurate, current, and complete information, keep your login credentials confidential, update your information promptly if it changes, notify us immediately if you suspect unauthorized access to your account, and accept responsibility for all activities under your account.
We are not liable for any loss or damage arising from your failure to protect your account credentials. We reserve the right to disable any account at our discretion if we believe you have violated these Terms.
5. Products and Pricing
We strive to provide accurate product descriptions, images, specifications, and pricing. However, we do not warrant that product information is error-free, complete, or current. Colors may vary depending on your display settings. Product availability is subject to change without notice.
All prices are displayed in [currency, e.g., GBP/EUR/USD] and are inclusive of VAT where applicable. Shipping costs are calculated at checkout and may vary based on location and delivery method.
We reserve the right to correct errors in pricing or product information at any time, change prices without prior notice, limit quantities available for purchase, and discontinue any product at any time.
If an error affects your order, we will contact you before processing and offer you the option to proceed at the correct price or cancel.
6. Orders and Contract Formation
When you place an order through our website, you are making an offer to purchase the selected products. Your order constitutes a binding offer once you complete the checkout process.
We will send you an order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your offer. A binding contract is formed only when we dispatch your order and send you a dispatch confirmation email.
We reserve the right to accept or decline any order at our sole discretion. Reasons for declining an order may include product unavailability, errors in pricing or product information, suspected fraud or unauthorized payment, inability to verify your identity, or delivery to locations we do not serve.
If we cannot fulfill your order, we will notify you and issue a full refund.
7. Payment
By placing an order, you confirm that you are authorized to use the selected payment method, all payment information provided is accurate and complete, and you agree to pay the total amount including product price, shipping, taxes, and any applicable fees.
Payments are processed securely through third-party payment providers such as [Stripe, PayPal, etc.]. We do not store full credit card details on our servers.
All payments must be received in full before we dispatch your order. If payment fails or is declined, your order will not be processed.
8. Shipping and Delivery
Estimated delivery times are provided at checkout and in our Shipping Policy. These are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs clearance, incorrect delivery addresses provided by you, weather, natural disasters, or other events beyond our control.
Risk of loss and title for products pass to you upon delivery to your specified address. If a product is lost or damaged during shipping, please contact us and we will work with you to resolve the issue.
For full details, please refer to our Shipping Policy.
9. Returns and Refunds
We want you to be satisfied with your purchase. If you are not, you may be entitled to a return or refund in accordance with our Refund Policy and applicable consumer protection laws.
Your statutory rights are not affected by these Terms.
For full details on eligibility, timeframes, and procedures, please refer to our Refund Policy.
10. Intellectual Property
All content on this website—including but not limited to text, graphics, logos, images, photographs, product designs, software, code, and the compilation thereof—is the property of [Your Store Name] or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any content from our website without our prior written consent, use our trademarks, logos, or branding without authorization, or remove any copyright, trademark, or other proprietary notices.
Unauthorized use of our intellectual property may result in legal action.
11. User-Generated Content
If you submit content to our website (such as reviews, comments, or feedback), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, and distribute such content in any media.
You represent and warrant that you own or control all rights to the content you submit, your content does not violate any third party's rights, and your content is not unlawful, defamatory, obscene, or otherwise objectionable.
We reserve the right to remove any user-generated content at our sole discretion.
12. Third-Party Links
Our website may contain links to third-party websites, services, or resources. These links are provided for your convenience only.
We do not control and are not responsible for the content, privacy practices, or availability of third-party websites. Inclusion of a link does not imply endorsement.
Your use of third-party websites is at your own risk and subject to their terms and conditions.
13. Disclaimer of Warranties
To the fullest extent permitted by law, our website and all products and services are provided "as is" and "as available" without warranties of any kind, whether express or implied.
We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.
We do not warrant that the website will be uninterrupted, error-free, or free of viruses or harmful components, that defects will be corrected, that the website or its servers are secure, or that information on the website is accurate or complete.
Nothing in these Terms excludes or limits any warranty implied by law that would be unlawful to exclude or limit.
14. Limitation of Liability
To the fullest extent permitted by applicable law, [Your Store Name], its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or related to your use of the website or purchase of products, even if we have been advised of the possibility of such damages.
Our total aggregate liability for any claim arising out of or relating to these Terms or your use of the website shall not exceed the amount you paid to us for the product or service giving rise to the claim, or ÂŁ100, whichever is greater.
These limitations apply regardless of the legal theory upon which the claim is based.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully limited or excluded.
15. Indemnification
You agree to indemnify, defend, and hold harmless [Your Store Name], its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your use of the website, your violation of any law or third-party rights, or any content you submit to the website.
16. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of God, pandemics, war, terrorism, civil unrest, government actions, labor disputes, power failures, internet or telecommunications failures, and carrier delays.
In such events, our obligations will be suspended for the duration of the force majeure event.
17. Electronic Communications
By using our website or providing your email address, you consent to receive electronic communications from us, including order confirmations, shipping updates, account notifications, changes to our Terms or policies, and marketing communications (where you have opted in).
You may opt out of marketing communications at any time by clicking "unsubscribe" or contacting us.
18. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
19. Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us to be effective.
20. Assignment
You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
21. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies referenced herein, constitute the entire agreement between you and [Your Store Name] regarding your use of the website and supersede all prior agreements, communications, and understandings.
22. Dispute Resolution
We encourage you to contact us first if you have any concerns or disputes. Most issues can be resolved informally.
If a dispute cannot be resolved informally, you agree to attempt mediation or alternative dispute resolution before initiating legal proceedings. The costs of mediation shall be shared equally unless otherwise agreed.
Nothing in this clause limits your right to bring a claim in the courts of your country of residence if you are a consumer.
23. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of [Your Country, e.g., England and Wales].
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of [Your Country/Region], except where you are a consumer entitled to bring proceedings in your country of residence.
24. Contact Us
If you have any questions, concerns, or complaints about these Terms, please contact us:
Email: support@yourstore.com Address: [Your Business Address] Phone: [Your Phone Number]
We aim to respond to all inquiries within [X] business days.
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